Help Center
tktk11 Frequently Asked Questions
Find answers to the most common questions about accounts, deposits and withdrawals, bonuses, cricket betting and security all in one place.
tktk11 provides a reliable online casino and betting experience for players in Bangladesh. Whether you are a new member or an experienced player — answers to every question you may have about creating an account, using bonuses, depositing and withdrawing with bKash or Nagad, cricket betting or slot games are arranged in the five categories below. If you cannot find the answer to a question, ask our 24/7 live chat support directly — we are always ready to help in Bengali.
Category 1
Account and Registration
To open an account at tktk11 you need an active mobile number, a valid email address, and your National ID or passport details. The registration process is straightforward and takes only a few minutes. Please note that this platform is for people aged 21 and above only.
No. Under tktk11's rules, only one account is allowed per person. Creating multiple accounts may result in all of them being closed and any balance held being forfeited. This rule is strictly enforced to ensure fair play.
Click the 'Forgot Password?' option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. For any issues, contact tktk11's 24/7 live chat support.
Go to Account Settings and upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Once verified, you get faster withdrawals and access to higher limits.
Category 2
Deposits and Withdrawals
bKash deposits are generally instant — in most cases the balance is credited within a few minutes. During peak network times it may take up to 15 minutes. If more than 30 minutes pass, contact tktk11 support with your transaction details.
Yes, both Nagad and Rocket are supported at tktk11. bKash, Upay and direct bank transfer are also accepted. The minimum deposit amount is ৳300 for all methods.
The minimum deposit at tktk11 is ৳300 (the same for all methods). The minimum withdrawal is ৳500. Before submitting a withdrawal request, make sure your account is fully verified.
Withdrawals at tktk11 are generally completed within 30 minutes to 3 hours. Bank transfers may take a little longer depending on the bank's working hours. Mobile banking (bKash, Nagad, Rocket) is usually the fastest.
tktk11 itself does not charge any withdrawal fees. However, your mobile banking provider or bank may apply a small charge according to their own policies. tktk11 does not add any extra charges on deposits either.
Category 3
Games and How to Play
Go to the cricket betting section at tktk11 and browse the list of upcoming matches. Select a match and place bets on various markets such as match winner, run line, wickets and over scores. BPL, T20 World Cup, IPL and other international and domestic tournaments are all available. Check that you have enough balance in your account before confirming a bet.
For BPL betting, go to the cricket section at tktk11 and filter by Bangladesh Premier League. You can place bets both before the match starts and while it is in progress (live betting). Once the match ends, results are settled automatically and any winnings are added to your balance.
RTP stands for Return to Player — it is the theoretical average percentage of total wagers that a game pays back as winnings over the long term. A higher RTP means theoretically more return. However, it is not a guarantee for any individual session — every spin in a slot is completely independent and random.
In live casino you play with a real dealer in real time. Go to the Evo Live section at tktk11 and choose your preferred table. With a good internet connection and an up-to-date browser you can play smoothly on either a computer or mobile.
Yes, tktk11 is fully mobile-friendly. The site works well from any smartphone browser — no separate app download is needed. Slots, live casino and cricket betting are all equally available on mobile.
Category 4
Bonuses and Promotions
tktk11 offers a 150% welcome bonus on your first deposit, up to ৳8,000. For example: deposit ৳1,000 and receive ৳1,500 in bonus, giving you a total balance of ৳2,500. The wagering requirement on the bonus is 15x.
A wagering requirement is the condition that specifies how many times the total bonus amount must be bet before it can be withdrawn. tktk11's welcome bonus has a 15x requirement, meaning if you receive ৳1,500 in bonus you must place a total of ৳22,500 in bets. This condition can be met by betting across various games.
Weekly cashback is available as part of tktk11's VIP program. The cashback rates are: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. You can move up through the levels by playing regularly.
Once you open an account at tktk11 and play regularly, you automatically start at the Bronze level of the VIP program. By staying consistently active you can reach Silver, Gold, Platinum and the highest level, Diamond. Each level brings higher cashback and exclusive benefits.
Yes, tktk11 bonus balance can be used for cricket betting as well as slots, live casino and other games. However, some specific bonus offers may only apply to certain game categories — read the terms and conditions of each promotion carefully.
Category 5
Security and Responsible Gaming
tktk11 uses SSL encryption technology to keep all data and financial transactions secure. The platform follows fair play principles and uses an independently audited random number generator. Your personal information is never sold to third parties.
tktk11 takes responsible gaming seriously. You can set your own deposit limits, session time limits and self-exclusion. If you feel there is a problem, contact support — they will help you. For more details, visit the responsible gaming page.
Go to the 'Responsible Gaming' section in Account Settings where you will find the option to close your account for a specific period or permanently. You can also make the request through live chat support. Once activated, self-exclusion cannot be lifted before the set period ends.
No. tktk11 is for people aged 21 and above only. Age is verified during registration and proof of age must be submitted during account verification. We take strict measures to protect minors from gaming.
tktk11's support team is available in Bengali via live chat 7 days a week, 24 hours a day. You can get immediate help through the live chat widget from any page on the site. You can also contact us by email: [email protected]
Still have questions? Contact support
Our expert support team is available in Bengali 7 days a week, 24 hours a day. Use live chat to get fast and accurate help with any issue.
Go to Live Chat Live Chat Support
Instant Bengali assistance 24/7
Email Support