tktk11's Privacy Policy

tktk11 collects the following categories of information:

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — for those aged 21 or above only)
• National ID number or passport number (used for identity verification)
• Current address and contact details

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Email address
• Mobile number (for bKash, Nagad, Rocket, and Upay verification)
• Deposit and withdrawal transaction history
• Betting history and gaming activity

2.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Cookie data and session information
• Duration of time spent on the platform and pages visited

tktk11 collects your information in the following ways:

• Directly Provided Information: Information you voluntarily provide when completing a registration form, updating your profile, or contacting customer support.
• Automated Collection: Technical information automatically collected through cookies, web beacons, and log files while you use the platform.
• Payment Gateway: Payment verification information received during transactions through bKash, Nagad, Rocket, and Upay.
• Third-Party Verification Services: Information received from authorized identity verification services to complete the KYC (Know Your Customer) process.

Collected information is used only for the following legitimate purposes:

1. Account Management: Handling registration, login, password recovery, and account security.
2. Payment Processing: Completing deposits (minimum ৳300) and withdrawals (minimum ৳500) quickly and securely.
3. Identity Verification: Confirming age and identity — our platform is for those aged 21 or above only.
4. Fraud Prevention: Preventing unauthorized account activity, money laundering, and cyber fraud.
5. Customer Support: Running our 24/7 Bengali live chat support smoothly and resolving issues.
6. Responsible Gaming: Identifying problematic gaming behavior and providing support to the relevant users.
7. Legal Compliance: Maintaining records required under applicable laws and regulations.
8. Service Improvement: Analyzing user experience to improve the quality of the platform.

tktk11 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Authorized Service Partners

With payment gateways (bKash, Nagad, Rocket, Upay, bank transfer), identity verification services, and technology providers — only the minimum information necessary for them to carry out their specific services. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or legitimate requests from law enforcement agencies. Such disclosure is beyond our control and is carried out solely due to legal obligations.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will provide advance notice in such situations.

tktk11 uses several types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember language preferences and personal settings.
• Analytics Cookies: Used to analyze platform usage and improve services.

You can disable analytics and functional cookies by changing your browser settings. However, disabling essential cookies may disrupt some platform functions.

To ensure the highest level of protection for your information, tktk11 has put in place the following technical and organizational measures:

7.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: User passwords are never stored directly — only strong cryptographic hashes are stored.
• Firewall and Intrusion Detection: A 24/7 network monitoring system is active.
• Two-Step Verification: An additional verification layer is activated in the event of suspicious login attempts.

7.2 Organizational Security

• A strict need-to-know policy — only authorized staff have access to specific information.
• Regular security audits and vulnerability assessments are conducted.
• All staff receive training on data protection.
• An immediate incident response plan is in place for data breaches.

While we are committed to ensuring the highest level of security, we acknowledge that no digital system is 100% secure.

As a tktk11 user, you have the following rights:

• Right of Access: The right to know details of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent given for optional processing at any time.

To exercise these rights, contact our 24/7 Bengali live chat support or send an email to [email protected].

tktk11 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we confirm that an account has been created by a minor, the relevant account will be immediately closed and the collected information will be deleted.

If you believe a child or teenager has registered on this platform, please notify us immediately at [email protected].

Our servers and data processing infrastructure may be located in various locations. When transferring data outside Bangladesh, we ensure the following protections:

• Verifying that adequate data protection frameworks exist at the transfer destination.
• Contractual protection clauses that require compliance with our privacy standards.
• A policy of transferring the minimum amount of data necessary.

tktk11 reserves the right to change, amend, or update this privacy policy at any time. For significant changes:

• A special notice will be displayed on the platform.
• Details of the changes will be sent to your registered email.
• Continuing to use the platform from the date of the change will be considered consent to the new policy.

For any questions or concerns about this privacy policy, please contact us:

• Live Chat: Available directly on the platform with 24/7 Bengali support
• Email: [email protected]

We take all requests and complaints seriously and will do our best to respond as quickly as possible.